FAQ

In order to provide an accurate and timely quote, we only accept 3D CAD files in STL, STEP or IGES format. 2D drawings with reference dimensions must be in PDF format.

In most cases, we reply within a couple of days of receiving an RFQ. If the quote is delayed, we will notify you as soon as possible.

Yes, customer-supplied material is fine so long as it fits with our machine capabilities.

Yes, master models are used to create silicone molds for vacuum casting and can be made from any rigid solid that can withstand heat up to 100° C. Models used for CNC machining will be 3D scanned to create a CAD/CAM program for production.

Although direct comparisons are difficult, Star Rapid’s prices will be typically 25-45% less for plastic injection mould tools and CNC machined/turned parts when compared to suppliers in North America and Europe.

As compared to Chinese suppliers, we choose to not compete on price but to offer the highest levels of quality, rapid response and professional results.

Quality parts can be made in as little as two weeks if you provide us with complete 2D and 3D CAD models. More complex parts requiring, or other special features will take longer. Request a quote to get more accurate lead times based on your project.

As for shipping, most of our shipments are via air freight, which can take a few days from China to Europe or North America.

Yes, there is no minimum quantities. We will recommend you the most suitable and effective manufacturing solution based on your quantities.

There is not a given set of tolerances that fits all processes and materials. In every case, the final tolerances on your part will depend on a number of factors, including but not limited to:

• Part size.

• Design geometry.

• The number, type, and size of features.

• Material

• Surface finish.

• Manufacturing process.

We offer a wide variety of finishing services to achieve almost any look and feel on your parts. We offer treatments for metal, texturing for plastic injection mold tools, painting for metal and plastic.

Yes. We offer a special vapour polishing service to achieve high transparency for your clear plastic parts.

Our standard terms are Ex Works (EXW) for rapid prototyping and regular production orders. This means the customer is responsible for shipping, customs clearance, and all other associated fees once the goods have left our premises.

For express shipments, we use Delivered Duty Unpaid (DDU), which means that the client is responsible for paying import duty when the goods arrive at your destination.

We guarantee our materials and workmanship based on the terms of the initial order and the information provided by you. Any disputes based on a subjective determination shall be brought to the attention of management who will act in good faith to provide you with complete satisfaction. Our continuing business relies on earning your confidence in our ability to meet and exceed any reasonable expectations.

Rapid prototyping customers must pay in advance for the first three orders, after which we will consider giving 30 days credit. Except in very special cases, all tooling orders require a 50% deposit in advance. Typically the balance must be paid after T1 approval of samples.

Bank to bank wire transfer.